Solving the customer-experience puzzle: A guidebook for government leaders

May 9, 2018

It takes focus to transform public-sector agencies to serve a diverse set of customers better. A ready reference—based on lessons from government leaders—can help.

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Ten red flags signaling your analytics program will fail
Ten red flags signaling your analytics program will fail

Struggling to become analytics-driven? One or more of these issues is likely what’s holding your organizati...

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Europe’s refugees: Refocusing on integration
Europe’s refugees: Refocusing on integration

With the flow of new arrivals slowing, Europe needs to shift its focus to helping those who will stay build...

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