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Charting the future of customer care through a core optimization philosophy
Charting the future of customer care through a core optimization philosophy

New customer-care technologies have made it possible to maximize revenues, savings, and customer experience...

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Behavioral science in business: Nudging, debiasing, and managing the irrational mind
Behavioral science in business: Nudging, debiasing, and managing the irrational mind

Behavioral science has become a hot topic in companies and organizations trying to address the biases that ...

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