Rethinking customer journeys with the next-generation operating model

January 25, 2018

This operating model offers business leaders the opportunity for wins in customer experience, cost reduction, and prospects for growth.

Read more...

Previous Article
Working across many cultures at Western Union
Working across many cultures at Western Union

The CEO of the global money-transfer company explains how it brings in the multicultural voice of the consu...

Next Article
Unlocking the digital opportunity in metals
Unlocking the digital opportunity in metals

Driving a full digital transformation of a metal company is a complex undertaking. To succeed, companies ne...

Get the Latest People Performance & Human Capital Resources

Download